Directv
Billed After Cancelling Service With Cancellation Record Missing

I had direct tv service for nearly 5 years without a late payment or issue. I enjoyed the service for the most part... That is until I cancelled my service. I called, cancelled and was told to pay my bill in full online. I did this and soon received a call from a representative giving me an exit questionnaire. Then guess what! I received another bill... When I called about it they had no record of my cancellation and wouldn't budge or treat me with any courtesy that I had shown for years prior. Even though my boxes were removed and other service had been activated at the same address already for the month I supposedly still had service. They refused to hear me out and a rep actually hung up on me!!! Unbelievable. What a goodbye slap in the face.

Company: Directv
Country: USA

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