Directv
Early Cancellation Fee Billed After Three Years of Service

I cancelled my service with Directv in March after 3 years. I was told I owed nothing and actually showed a credit on my account. Two months later I received a bill for 47.66 for an early cancellation fee. They say the computer shows that I agreed to another contract in August. No such agreement was made. They keep trying to charge me this cancellation fee, and the disputes department won't even call me to try to settle this.

I have called customer service and nothing gets done. Even supervisors are no help. I got a collections letter a month after my last 2 hour phone call with customer service, wanting to collect a debt I don't even owe. I was planning to go back to Directv after I moved, but if this is how they treat someone who paid early every month for 3 years, then I do not want to do business with them ever again. What a way to treat customers.

Company: Directv
Country: USA
State: Arizona
City: Phoenix
Address: PO Box 78626
Phone: 8005315000

  <     >