Directv
MLB Package Auto-Renewed for $220 and Credit Refused

Direct TV automatically renewed the MLB baseball package for $220 for this year. Because I did not see the "warning" on my bill, they refuse to give me a credit. I called last month and was told by Customer Service that I would receive a full credit. She was overruled later by a supervisor, but I was not notified that I was not receiving the refund, based on receipt of my latest bill. They now refuse to give me any credit, even though I am an "A" list customer (supposedly).

This is unacceptable and I am dropping service immediately and writing to the highest levels in the organization. Do not use their service; cable cannot be any worse.

Company: Directv
Country: USA

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