Directv
$968 Charged Without Permission, Refund Delayed, Bank Overdraft

I had been a customer for years before canceling the service. Then, without permission, they charged my credit card $968.00. To get my money back, I was told to reconnect the service. First I was told the refund would come in 72 hours. Then I was told the refund ($812) would come in 15 business days, July 17.

I just called them and now they are saying the refund was processed on July 7 and would be 15 days from that date, July 28. My bank is charging me for every day that my account is in the negative. Even after the refund, I will still owe my bank $434. That will not be all, because it will take time to get that money together.

If you can help it, get cable.

Company: Directv
Country: USA

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