DirecTV
Six Receivers and Repeated July Outages, Cancellation Fee Threat

I am still fighting with DirecTV over High Def service. We have had DirecTV for 8 years and HD service for 1 1/2 years. Their DVRs are the HR 20 and HR 21, and we have been through 6 receivers. This past week, starting July 8, we have had service out on July 11, July 22, and July 23, and they are trying to schedule another appointment for Friday, July 25. To this date, between billing issues and fixing their inferior quality equipment, I have invested 182 hours, and they have the nerve to say that if I want to cancel they want to charge me.

They forced me into Plan Protection. What a joke. The service has been awful, though there have been some nice people. They have turned us over to Case Management, which is a joke too. Does anyone know who to file the claim with for small claims court?

Also, if you have an HD DVR, do you get the gray bars on the side when watching a program without distorting the picture? On the box you have the option to change the colors, but ours will not change. Please let me know. Thank you.

Company: DirecTV
Country: USA
Site: directv.com

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