DirecTV
Repeated Outages, Six Receivers and Disputed Cancellation Charge

I am still fighting with direct TV High Def service. We have direct TV for 8 years HD service for 1 1/2 years. There DVR HR 20 and HR 21 we have been through 6 receivers. This past week starting July 8 have had service out July 11, July 22, July 23 and they are trying to schedule another appt for Friday July 25... To this date between billing issues and fixing their inferior quality equipment 182 hours invested and they have the nerve to say if I want to cancel they want to charge me.

They forced me for the Plan Protection What a joke. The service has been awful there have been some nice people. They have turned us over to Case Management... That's a joke. Does anyone know who to file the claim with for small claims court??? Also if you have HD DVR do you get the gray bars on the side when watching a program without distorting the pic??? On the box you have the option to change the colors ours will not... Please let me know... Thank You.

Company: DirecTV
Country: USA
Site: directv.com

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