Home Depot
Incomplete siding job, debris killed lawn, leak damaged floor

In May I signed a contract with Home Depot for new siding. The sales agent, Greg, promised that the installation would be done by the end of June. In July Home Depot informed me that my product would be delivered soon.

On July 29th a contractor team was dropped off in a white van. No one had any badges, and there was no manager on site. They started to destroy my wood shutters. I tried to tell them, in both English and Spanish, that I was keeping them. I got no reply. One of the guys cut himself and threw bloody tissues and bandages all over my driveway. I did not notice this until they had left. My two year old son and dog picked up the bandages, and my son had blood on his hands. The men also piled my shutters and other debris on top of my newly planted rose bushes (that I had purchased from Home Depot).

The second day different men came, and one went and peed in my neighbor's yard near his five year old daughter's window. My neighbor called me, and I went outside and yelled at the guy. The men continued to dispose of my shutters even after my installation manager, "Doug," told them not to. Doug called them off the job, but they still stayed until I called Doug four times.

Then a new team showed up the next day. These were professional people who cleaned up after themselves and did not pee on my neighbor's property. However, they ran out of material, and more material had to be ordered. Doug told me the job would be complete in 3 to 5 days. The contractors told me ten days, so I thought about 10 days would be about right.

On day 11 I began to call Doug to ask what the holdup was, and he did not take my calls. I had a tree scheduled to be taken down, and the debris left on my lawn (damaging my lawn) was in the way of the removal. The company I was getting the tree removed by is on my street and told me they could not take the tree down with that debris there. The debris sat there from July 29th to August 11th. It killed the grass that I bought from Home Depot and planted there, because it is hard to grow grass on my lawn. Now I have to do that again.

Doug finally agreed to have the debris removed and actually ended up doing it himself. However, it has now been more than ten days, or even 14 days. I keep calling Doug to see what the problem is, but he avoids my phone calls, hangs up when he knows it is me, forces me to call from different numbers, and generally ignores the situation. Home Depot then gave me the number of Terry, another installation manager. Terry is great with customer service and calling people back, but the only answer he can give me is "I have to ask Doug" or "I don't schedule Doug's teams." This became very annoying, as he had no answers for me.

Again I called the 1-800 number for help, and they tried to call Doug and got no response. I called the 1-800 number five times and got nowhere. In the meantime, water started coming into a window that water had never come into before, staining my wall and damaging my floor. (I have been told by Terry that an insurance claim would have to be opened up by Doug, who does not take my phone calls.)

The men came over to work 19 days later but did not have enough material to finish the job. They did stop the leak that was caused by an open J Channel and incomplete siding around the window (according to the contractor on site). I was then told they had to order white siding to wrap the porch. I called Home Depot stores in the area and asked if they had it in stock. Every store had this item in stock. I am not confused, because I was told by Doug and Terry that it had to be ordered. When I told that to Terry, he did admit the item was in stock.

I called the 1-800 number again for help, and this time the agent laughed at me for being so upset and told me to calm down. I hung up with her and called the 1-800 number back to report the agent. The manager was very nice and told me she would get me in contact with John Sutton. She also promised to call me back and follow up with me. She did not follow up, and I am unsure if she ever got hold of this John Sutton.

It is August 22nd, and my job is still incomplete, but my credit card was charged the entire price of the job on August 4th. I am promised the men will come back and finish on Friday, but I am always promised they will be here on Friday every week. I believe this is because it is the end of the week and I cannot start complaining again until Monday.

I would never hire Home Depot to do anything again. They promised the job would be done by the end of June. It is the end of August and the job is still not done. I am having Lowe's install my gutters even though the nearest one is across the Tappan Zee Bridge. I am very disappointed by Home Depot.

Company: Home Depot
Country: USA

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