Home Depot
Wrong shutters installed and no manager callback for days

I had shutters installed in my house by Home Depot, which uses a company called 3D.installer. The installer came and installed them, but I noticed that the shutters for one window were incorrect. I spoke with 3D while the installer was there, and we decided that 3D would call me on Monday with a suitable solution. This room is also part of my office and needs to be dark at all times.

It is now Wednesday, and I had to call 3D to find out it would be another week until they get the new shutters. That takes us to a couple of days before Christmas, so I'm sure this will not be done until the new year. All along I told everybody involved there was no rush and the job could be done after Christmas! Now I have no place to work, and it is costing me money, and my ground floor looks half finished! (Wonderful.)

I just got off the phone with Home Depot and was told it will take 2 days to get a manager to contact me. What kind of business is that? If I did that with my clients, I'd be out of business in a couple of days! Oh well, I guess all my other renos starting in the new year will go elsewhere.

Company: Home Depot
Country: USA

  <     >