Hewlett-Packard (HP)
Insta Ink refund of $32 denied after 90 minutes on hold

Bought a HP printer in April. Made the mistake of enrolling in "Insta Ink" don't do it! I repeat don't do it! It took two days and several hours of holding on the phone because they were so disorganized! I should have known right there but I cut them some slack!
Ended up not needing the service and was easier to just drive down a mile to Office Depot and purchase an ink cartridge for $10! I had been paying $5.99 a month and asked for a refund on $32 balance. I never was denied a refund by HP and that's after 90 mins. of holding being transferred to 7 different people. The 5th person I spoke to a supervisor was willing to credit my account but then transferred me the the wrong person / dept. Then the 7th person flat out denied my request! Now I hate to even think about buying ink for my printer because HP will benefit from it! Horrible customer service. Horrible service - don't sign up for Insta Ink! They don't care about the customer and that they wasted your time and money! They have no problems with that at all!
HP sucks! I will never buy HP again!

Company: Hewlett-Packard (HP)
Country: USA

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