Hewlett-Packard (HP)
Printer Truncates Last Lines, Replacement Promised Then Proof Requested Repeatedly

I'm glad to see I'm not the only one who has exactly the same problems with HP Customer Service, or should I say Serviceless, but I'm obviously not glad to find that I am unlikely to get anywhere. My C7280 printer is not fit for purpose as it truncates the last few lines of documents. I logged a fault when the printer was 3 months old. After many months of investigation HP finally agreed to replace the printer and then repeatedly asked me for the proof of purchase and a serial number over the last 4 weeks. I supplied this information 4 times but every time I contacted the Support team they asked exactly the same questions so it is obviously a ploy to make sure they never have to replace faulty equipment. The internet company I purchased the printer from would not change it without HP provided a confirmation. My printer is now out of warranty and I am stuck with a printer that is not fit for purpose and should never have made it to the shops.

Company: Hewlett-Packard (HP)
Country: USA

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