FedEx
Pick-Up Hours Differed From Notice, Extra 40-Minute Trip

I received a package notification on a Friday. The notice indicated the pick-up location was open from 9-5 on Saturday. I drove 20 minutes to arrive at the location on Saturday at 9:30 A.M., only to find a sign on the door indicating Saturday hours were 10-3. I had to return later in the day.

When I asked the employee about the incorrect info on the notice, he said the local employees had pointed out this problem to management, but this was a national change in hours and they did not want to wait for new notifications to be printed... In other words, FedEx does not care if I am busy or have to make an extra 40-minute trip in the rain.

All I ask is for FedEx to have the courtesy to provide accurate information.

Company: FedEx
Country: USA

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