FedEx
Package Delayed by Delivery Exception, Pickup Store Closed Early

I ordered an item online to be delivered via FedEx on December 9th. The package was not at my house by Christmas, which is fine, as I know they are smashed around that time of year. The problem is the reason they could not deliver the package. On December 24, I received 5 automated email messages from FedEx saying nothing more than "delivery exception." There was no info on how to correct the problem or what the problem was.

The kicker was that an actual FedEx agent sent me an email that simply said, "did you receive the emails about the exceptions." Literally only that one sentence. So I emailed the representative asking what I needed to do to fix this problem. She promptly replied that my address was incorrect and I needed to give them the correct one. I checked the package online, and it does have the correct address on it, but I re-entered it just to be safe. I then got a letter in the mail saying my address was wrong. Yes, they mailed me a letter when they thought my address was incorrect. This made me furious, because all it proved was that USPS could get the job done with no problem.

I then had the package shipped to a FedEx store near me. I was set to pick the package up on New Year's Eve. The store hours were 7am-11pm on this day. I also received a call that day stating that they had my package and that their hours were 7am-11pm. So I got off work at 7:30pm and arrived at the FedEx store around 8pm. There was a sign taped to the door saying they closed at 6pm for the new year. I had received a call from a human in that office that day saying they were open until 11pm.

Let's just say I will never purchase anything ever again that will be shipped through FedEx, no matter how good the deal.

Company: FedEx
Country: USA

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