DirecTV
Months of Trying to Return Receiver and $300 Billed

I have been trying to send back and old receiver for 2 months now and can't get anyone to actually send me a return box. I have called a total of 4 times to get my receiver picked up and I can't get anything except excuses and now I have been billed almost 300 dollars for a broken piece of equipment that is sitting on my floor. I have been with Directv for 10 years and I can honestly say their customer service and or should I say lack of service is appalling. I pay almost 200 dollars per month and you would think they would want to keep me happy but that is clearly not the case when I called them about the $300 fee that had been billed to me because of the non returned receiver. I don't want the receiver! I want them to send me a box so I can send it back. They have told me that there is nothing that can be done and I have to send the box back. What a joke.

Company: DirecTV
Country: USA

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