DirecPath
Multiple Service Outages

We have internet through DirecPath since we moved here in May. We intitially had the solver package, but it was very slow and the router needed to be unplugged and reset at lease once per week. It stopped working altogether, which is a probem since I work form home, and they couldn't come for three days and they missed the appointment the initially scheduled, which I canceled meetings to be available for. They came and replaced the router and I upgraded to Gold to see if that would help the service. Only a month later, it stopped working again and the easliest the tech can come and replace the router was three days from when it went out. They have also been here several times for issues with our cable and DVR. Service calls are very inconvenient since they will only offer four hour windows of time, and sometimes they still miss it.

Company: DirecPath
Country: USA

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