Direct TV
Signal Lost on All Receivers and Repair Delayed Three Days

Today we lost the signal on all 6 of our receivers. After talking with the DTV agent it was determined that a piece of their equipment was defective but they couldn't schedule a service call for three days. Waiting three days for a repair is unsatisfactory especially when they offer next day connection for new subscribers. I then get an email giving me $7.10 for three days of no service, when I in fact pay $8 for each day of service. Especially irritating is that each time I call I get thanked for being a loyal customer for xx (8) years. There has to be a better way for DTV to respond to a customer.

Company: Direct TV
Country: USA

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