Direct TV
Eight Days Without TV After Replacement Receiver Failed

I have been a LOYAL Direct TV customer for over 2 years, paid my bills on time and up until today I have had no problems. However our Direct TV Receiver went out in our living room on Sunday, September 13. When I called they told me that we required a "new" receiver and that it would be shipped to my home and once I received it I could install it and I would be able to have my TV back. Well it took the Receiver 2 days to arrive and it finally arrived and we attempted to hook it up. Guess what??? IT DOESN'T WORK. My family and I call the Direct TV customer assistance number and no one seemed to know what we were talking about but they would be glad to schedule us an appointment for a Tech to come to our home, for September 21. Yes, by the time the Tech reaches our home we would have been without TV Service for 8 days! It's a funny thing that a customer can be 1 day late in paying their bill and you receive calls and they want to help you get your money to them just as fast as you can but when a PAYING customer needs their help well then it will be 8 days!!! What's wrong with this picture? You would think that as high as our monthly bills are from Direct Tv each month it would include a Customer Tech fee. Maybe everyone who reads this that has Direct TV should wait 8 days after their bill is due to send them their money! I bet they'd get to us sooner or be glad to yank our service.

Company: Direct TV
Country: USA

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