DirecTV
Customer Service

Why are you screwing over the long term customers that made you what you are today? I believe Krystal stated I had been a customer since I was looking to lower our monthly bill, AND get our outdated antiquated equipment replaced. The only way I could do that was to cancel my service and become a new subscriber... Krystal indicated that she understood and that she would process our cancellation. NEVER did she indicate that DirecTV would not allow the following.

So I cancelled my service and had my wife activate a new account so that we could get the whole home DVR service (tired of the 'record one, both or cancel notice), and new receivers and reduce our monthly cost by $20-30 while getting a greater DirecTV experience. Today you folks call and cancel our installation and accuse us of being 'criminals' and that DirecTV does not allow this and that we will now be without service for 24 months before we can re-subscribe.

That is a nice "Thank You for being your customer for so long".

Why can't LONG TIME subscribers get receivers and equipment upgrades (AT RESONABLE INTERVALS). Even the phone companies do that.

Our old 2003 Hughes RXs won't do HD, the DVR does 2 channels. Luckily last visit (DVR install) the technician put in a DTV antenna to replace the original DISH antenna that we had to use since our move in 2007.

So again I ask, "Why are you shafting us long time subscribers when you offer such a grand deal to new clients?"

BTW, when you deny an install when your own CS rep does not indicate any inpropriety and then infer that we are criminals for attempting this 'fraudulent act', we usually end up in the legal arena. Which will be fine by me, I can't wait for Dish and the media to get wind of this one.

So, there you have it, one VERY pissed off, dis-satisfied customer.

Likely no one will read this and we will get screwed by a company we have supported and made the premier sat provider on the planet. Unfortunately you forgot who put you there. Read my blogs.

Company: DirecTV
Country: USA
State: Maryland

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