DirecTV
Account Sent to Collections and Funds Pulled From Bank Without Notice

I was a new customer with Directv. Unfortunately, I was court ordered to move out within 2 months of my agreement with them. I had a balance of $100 that needed to be paid so the account could be put on a 6 month hold. I had paid half and gave the information regarding the other half of the payment to be taken out for that time only. Apparently that never happened and the account went to their collections department. They stated they sent bills/notices which I never had/have received and I have an e-mail address that was provided to them as well. When the account went to collections they state they can pull the funds from your bank account without you ever knowing or even authorizing it. I wasn't aware the $50 balance wasn't paid nor was I aware the account went to their collections department so they have pulled the "outstanding" balance from my bank without notifying me regarding the issue. My bank and I are taking action regarding this issue. I will NEVER become a DIRECTV customer again. This type of customer service is deceiving and poor company quality. I hope people read my post just like I have read others so they are warned and educated on how deceitful this company is. I will now find a better trustworthy company to use.

Company: DirecTV
Country: USA
State: Texas

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