Qwest.com direct. tv
Installation Missed After Order, Endless Operator Transfers

On Monday 11/10/08 I ordered Direct TV through Qwest. It was the package deal they had running as a special: get a $200.00 gift card if you order Direct TV or high-speed internet service. My appointment was confirmed for 11/12/08 to set up the cable DVR boxes. No one showed up. I called Direct TV and spoke with Joey at 6:30 pm, and he said to call back because he could not pull up the files. I called at 6:40 pm and spoke with Troy, who stated that I had canceled what was scheduled for Thursday 11/13/08, per his report. I then asked to speak with a supervisor, and apparently no one has any idea what is going on. I am now speaking with Chrystal, and she is trying to contact the people who will be installing the TV boxes. All I have been doing is being transferred to several different operators. It is ridiculous. I am still on the phone waiting, and it is 7:08 pm right now. I had taken off from work early just to be sure that someone would be here for the installation. This is so poor that I am going to ask for a month off my bill.

Company: Qwest.com direct. tv
Country: USA
State: Arizona
City: Phoenix

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