AT&T Uverse
Equipment Return

On February 25, I terminated service with ATT Uverse once we were shifting to some new area without ATT Uverse support. On February 28, I delivered ATTis gear through UPS. Advantages suggests that ATT obtained the gear on March 3 having a tracking number. Possibly mid way through March, I obtained a notice from ATT Uverse declaring that I'd not delivered my gear. I named ATT Uverse and talked to customer support and offered them my info. They looked up my consideration and stated they certainly had obtained my gear and might solve the problem. Around fourteen days later, I obtained another notice stating these were likely to cost my bill $425 for gear I'd not delivered. All over again, I named them-and they stated they'd solve the problem and wouldn't cost me this quantity. On May 4, I obtained a cost on my charge card for $425.02. Once more, I named ATT Uverse simply to get the run-around and informed they might just start an incident and forward it towards the division that addresses gear results. After talking with administrators and supervisors, nothing continues to be solved and that Iam left having a $425.02 cost for gear that I DELIVERED. It's been 8 weeks of attempting to solve this matter and that I cannot appear to obtain a your hands on anybody who are able to repair the problem. There is no method to talk towards the gear return division and customer support has demonstrated to be inefficient at achieving something.

Company: AT&T Uverse
Country: USA
Site: att.com

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