AT&T Uverse
Charged $425.02 for Uverse Equipment Returned via UPS

On February 25, I cancelled service with ATT Uverse as we were moving to a new location without ATT Uverse service.

On February 28, I returned ATT's equipment through UPS. UPS shows that ATT received the equipment on March 3 with a tracking number.

Probably mid-way through March, I received a letter from ATT Uverse stating that I had not returned my equipment. I called ATT Uverse and spoke to customer service and gave them my information. They looked up my account and said they indeed had received my equipment and would resolve the issue. Around two weeks later, I received another letter saying they were going to charge my account $425 for equipment I had not returned. Yet again, I called them and they said they would resolve the issue and would not charge me this amount.

On May 4, I received a charge on my credit card for $425.02. Once again, I called ATT Uverse only to be given the run around and told that they could only open a case and forward it to the department that handles equipment returns. After speaking to supervisors and managers, nothing has been resolved and I'm left with a $425.02 charge for equipment that I returned. It has been two months of trying to resolve this issue and I can't seem to get a hold of anyone who can fix the problem. There's no way to communicate to the equipment return department and customer service has proven to be inept at accomplishing anything.

Company: AT&T Uverse
Country: USA
State: Texas
City: Dallas
Phone: 8002882020
Site: att.com

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