DirecTV
Overbilled After Upgrade and Charged Non-Return Fee

I was overbilled by $75.00 and my service was interrupted for a past due balance of $77.00. The overbilling was the result of my upgrading my service to the Premier Package and returning a non-DVR receiver I had in my bedroom. When I called to correct the matter I was told by AN AUTOMATED SYSTEM (a recording) that no one at Directv was willing to speak with me until I paid $233.00 (equal to the past due balance and the amount due for next month’s service).

After I paid the balance and Directv accepted my call I was told I wasn’t overbilled I was charged the correct amount but they were willing to offer me $30 off the Premier package for 6 months if I didn’t cancel. Imagine my surprise since that was the deal I was offered when I signed up for the package to begin with.

The remaining $45 dollars in dispute was because I had not returned my receiver. Well…regarding that…I had waited 2 weeks for the return box and had called 1 week prior to my cancellation to inform them I had yet to receive it. They went ahead and charged the non-return fee regardless of their mistake. The box had gone in the mail before cancellation but it still takes an additional week for that amount to be credited to the account (or so I’m told).

So…they do have good service but they hate the fact that they actually have to “Deal” with their customers. They just want the money and for you to “SHUT UP AND PAY ME”.

Also, apparently their Legal Dept has instructed them to never admit fault in any situation... Or so it seems. They gave the discount I was promised but explained that I didn't qualify for the discount when I initially signed up for the service but now (27 days later) somehow I do. They never acknowledged the fact they forgot to send me a return box but they sent it when I called and have now credited the non-return fee.

DISCONNECTED FOR $77.00... Less $30 for the discount I was promised... Less $45 because they didn't send me a return box = $2. Frankly, I have no idea what that $2 is for and the way they write their bills (not unlike your cellphone company) not even a tax lawyer could figure it out.

Company: DirecTV
Country: USA
State: New Mexico
City: Albuquerque

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