DirecTV
Early Cancellation Fee Charged After Return Kit Misdelivered

I have been dealing with a problem with DirecTV for 1 1/2 years now. Most recently I filed a complaint through the Better Business Bureau, and basically DirecTV has ignored their requests for resolution too. I am so frustrated with this company, and I want everyone to know to avoid it at all costs. They look for any way they can to rip off their customers.

The problem began when I moved my television set from one room to another and could not get service in the second room. I called DirecTV, and their customer service rep said it must be a faulty receiver, even though it worked in the other room. She said I would need a new receiver but that I would have to agree to a one-year commitment of service, even though I had already been a customer for 4 years. In short, I told her I could not agree since I was in the process of moving and could not guarantee my landlord would allow me to have DirecTV, which they did not. I was told that if the landlord would not allow it, then I would not be held to the one-year guarantee.

In the end it did not turn out to be a receiver problem anyway, as the new receiver did not work either. When a technician was sent to my house, he discovered that when the service was installed it was not routed to the third room. DirecTV did reverse the shipping charges on my account for the new receiver, but when I moved about 4-6 weeks later, they charged me for a year for early cancellation, even though it was never a receiver problem but faulty service at connection 4 years earlier.

On top of that, they sent the kit to return the receivers to my old address even though I had given them my new address, and then charged me for not returning receivers that I could not return because I never received the Return Kit. I finally got a return kit in June (a year after I canceled my service) and I returned the receivers immediately, but they are still charging me for not returning them because I did not do so within 250 days. They do not even acknowledge that I could not return them because they never sent me the Return Kit.

I have documentation going all the way back to June showing where I have tried to resolve this issue, and they have done nothing to correct the problem. In fact, they submitted my name to a collection agent, who has now been harassing me for payment that I do not owe. With the exception of DirecTV, I have excellent credit and always pay my bills in full and on time, but they are trying to ruin my credit through consumer theft and horrendous customer service.

I want everyone to know that they should avoid service with DirecTV at all costs. They are nothing but a bunch of thieves.

Company: DirecTV
Country: USA
State: Colorado
City: Greenwood Village
Site: directv.com

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