Direct TV
Beware

Beware of the DirecTV (DTV) Whole Home DVR Service. Make sure they provide you with the required HD Receivers for each room. DTV sold me their Whole Home DVR Service and told me that I would be able to watch recorded programs from any of the four rooms in my house. Since the HD Receiver was in my room, I did not know that they had installed incompatible standard receivers in the other rooms. They installed one DVR in the living room, one HD Receiver in my room and two standard Receivers in the remaining rooms. The one HD Receiver works with the DVR and can share recorded media but the standard receivers cannot—they lied to me to get me to buy the service. When I discovered this issue, I contacted them. After speaking with a customer service rep and getting nowhere fast, I asked to speak to a Supervisor. This did not get me any further. The Supervisor immediately told me that since the system was installed more the 14 days ago, he could not do anything to resolve the issue and I would have to pay $199.00 for another HD DVR and $99.00 for another HD receiver. I pointed out that according to the DTV advertisement, one DVR is supposed to be able to be shared by up to 15 TVs and asked why two more HD receivers would not work. The Supervisor insisted that it would not work and that it is ridiculous to think that 15 TVs could share one DVR. At this point, I am a very unhappy DirecTV customer as I feel that I was lied to in order to buy their product which does not work as they advertise.

Company: Direct TV
Country: USA

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