Barnes & Noble
False advertising, late shippment, no shippment, incompetent staff

I've bought several publications from Barnes & Noble at their local shop. I'd never requested online, but I obtained something special card throughout the holidays and thought it'd be more straightforward to buy products on line and also have them sent to me. Child was I wrong. The things I bought were all designated as "in stock" and "shipps within 24 hours". Upon my check-out, there is no sign the products were on back order or not in-stock. I paid extra for extra delivery, and upon browse the shipping mentioned I'd obtain my purchase within 1-3 times. I purchased this on 12/28. On 12/28 I received a contact confirming the purchase have been obtained. I subsequently obtained a contact later that evening declaring it had been planned to ship on 12/28.By 12/29 I'd not obtained something declaring it'd been delivered. I chose to delay. On 12/30 I received emails declaring 3 of the 4 products have been postponed. I named their customer support telephone number and after waiting about 20 units, could talk to somebody. She described this 1 of the things had previously delivered and that I must obtain it within 1-3 business days. She subsequently described this 1 of another three items wasn't INSTOCK (though it seemed as in-stock upon check-out as well as in an email delivered from the organization), which it had been supporting another products. She was rude, and expalained in my experience that 'due to how quick technology techniques, we can not assure that the object is in-stock upon check-out, w/d from the period you check out five others might have bought it'. IF that's the situation, then I'd have this encounter with a number of other businesses. I've NEVER had this encounter with every other businesses, and that I do a great deal of online shopping.

She then asked basically desired to stop them which was supporting my purchase. I responded yes, which I'd buy it when it had been in-stock again. She did so-and described another products might deliver out inside a time. On 12/31 I received a just one of my products was onto itis method. Another two items which have been presumably organized from the product which was stop were HOWEVER NOT DELIVERED. I thought it had been Fresh Years Eve and maybe that's why they'd not been delivered. THEREFORE, I patiently waitied for that product that were delivered, as well as for a contact concerning the others.

Used to do get the product that were delivered on Friday. Although I can't claim it'd significantly related to them, but instead with advantages (that we may include is fantastic at delivery products promptly). On 1/3 (nowadays) I received emails declaring that my "interest was needed quickly". I exposed them simply to discover the organization was seeking that I permit them to maintain my purchase pending "FOR APPROXIMATELY THIRTY DAYS" WHAT?! And so I named AGAIN, and was on-hold for around 30-40 units (hmmmm... Possibly since there are lots of additional disappointed clients calling???). A guy from the title of "Jamal" helped me. He was polite but didn't provide me-any particular solutions. I requested he stop the rest of the purchase, which he did. He explained it'll consider 3 business days for that resources to come back to my card and my gift-card!? It's ridiculous for this to become the situation when it got them an extremely brief period of time to demand my cards. Then he mentioned the product I terminated last FRIDAY had nevertheless not been returned to my cards! Absurd. I inquired when the cash which was cost for that product which was delivered might alter (w/d I observed it mentioned that rescheduling another products may lead to being billed more about the film I'd obtained) and he explained "it will not" but wouldn't provide me a certain solution. Then he mentioned the lady who'd formerly assisted me hadn't browse the info right, which the films she mentioned MIGHT DELIVER using the TERMINATION OF THEM WHICH WAS NOT IN-STOCK, were really on BACKORDER and wouldn't deliver for quite a while. ABSURD! When I told "Jamal", why might I delay "AS MUCH AS THIRTY DAYS" to get my products, after I might simply enter the shop and get them.

Alas, what I believed will be a easy, quicker, easy deal has switched directly into a HEADACHE. Why do these large businesses experience it is ok to incorrectly promote their product, rest about delivery occasions, have inexperienced team, and CONSIDER FOREVER TO CANCELL/REIMBURSEMENT COSTS? I notice they're losing sight of company and that I believe 'It Is unfortunate that more individuals may reduce their careers' and about the other-hand' I'm not amazed!'. Within this economy, businesses can't afford to free clients, as well as their STATUS. Like a customer, YOUR MONEY IS VERY USEFUL and EVERY PENNY MATTERS at this time. I'll NOT PUT MY MONEY IN TO A FIRM THAT'S SUCH TERRIBLE BUSINESS METHODS.

I'll ensure it is my company to take as numerous sites when I may to be able to reveal the corporation towards the customer, to ensure that people don't spend their money and time purchasing/buying products from BARNES & NOBLE.

I really hope this desuades others from buying out of this organization and slipping into this headache.

Company: Barnes & Noble
Country: USA
State: California
City: Woodland Hills

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