Beyond The Rack
Fradulent/Poor Customer Service

Requested three products from Beyond the Stand (in the same point) on May 2nd. Obtained a verification of purchase e-mail that mentioned it'd get 2-3 months to get my products. Used to do not recognize this after I put my purchase, but obviously this lengthy delivery period isn't anything they freely promote. I chose to delay it out and wish the things actually delivered faster. I obtained a following number e-mail 7 days after I requested on May 9th declaring among my products was delivery which not all products sort exactly the same point/purchase may get to the same time frame. I received my product, by email, over per week afterwards May 16th. Within the mean-time I'd obtained another mail declaring another two products I requested were still pending. I had been not able to discover a contact address on the site to make contact with customer support and so I named. Which was a large mistake. I had been simply consumed around in groups and not got a real individual. I came across their Facebook site and experimented with acquire a contact address through there. I had been provided facebook@beyondtherack.com. And so I slipped a contact there observing my grievances concerning the lengthy delivery occasions and asking about when my other products might deliver, when. That mail arrived back delivered/undeliverable. Amazing. Tried calling on Facebook again. Our article was erased and that I was never responded to. I observed lots of criticism article on the site plus one by one these were eliminated.interesting how they do not need potential prospects to understand what type of fraud they're operating. After googling I had been ultimately ready to locate a legitimate email to protest to. After two times I ultimately obtained a contact back from the really rude customer support representative. She mentioned their plan was 2-3 weeks delivery which I Would get the remainder of my products by June 3rd. Per month after I purchased them. I waited a couple of days but still didn't get a tracking number.By nowadays, May-23, when they didn't deliver out, I truly wouldn't ask them to by June 3 because the first product required such a long time in delivery transportation. I sent back the client service representative. Challenging to understand where my products are. She stated they were within their factory which she was saying what she stated before they'd appear by June 3. She was again awfully rude. I am betting they'll not appear or may I get a tracking number. If by July 3rd another two products aren't at my doorway I'll be processing a using the Canadian BBB and calling my lender. Don't buy from beyond the stand! Fraud!

Company: Beyond The Rack
Country: USA
State: Illinois

  <     >