Barnes and Noble
Shipping/service

I put an order for a product that states it "generally ships within 24 hours." Which was on 1/5. I get a contact confirming anything, stating it'll deliver on 1/6. After I received no verification of delivery or mail informing me of the difficulty I named the organization and was informed the product had previously delivered. They'd no justification for why the web site would not update. The following day (1/6) I obtain a contact informing me my purchase continues to be postponed and certainly will not send until 1/7. I named them again (waiting on-hold for 60-minutes (hands-free is very good) no less) plus they offered me a following range and when again explained them delivered. Mid afternoon on 1/7 I obtain a contact informing me that my product has SIMPLY TODAY delivered and that I get a tracking number. The client support division informs individuals whatsoever they are able to to obtain them off the telephone and steer clear of an issue. I had been lied to numerous occasions and that I will require my business elsewhere. We've an area BN shop and that I may customer a locally-owned bookstore where products could be requested in. I wound up needing to buy another product as it was something special to get a friend's birthday. The anticipated appearance is 1/12, seven days after I bought them. After I attempted to stop the purchase I had been informed that it had been too late, them had delivered. Except that I had been lied to since I obtained a contact on the later day informing me them was delivered. I'm completed with this organization and desire bankruptcy in it due to their lack of concentrate on who gives their expenses (the customers, just in case somebody from BN administration is scanning this).

Company: Barnes and Noble
Country: USA
Site: barnesandnoble.com

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