DirecTV
Cancellation Fee Inflated and Unwanted Package Added

I signed up for DirecTV's basic package for only 30 a month, first bill comes in the mail stating I owe 70 somehow. I called them and stated over and over again that I only wanted the cheap basic package, and never agreed to their "plus" package. After 3 phone calls they reduced my bill to 50 which was still 20 higher than I ever intended on paying. 6 months pass and I decide I have had enough of giving them my money for service that was spotty at best so I cancel. The lady said cancellation fee was a total of 340, then I agree to cancel with the fee of 340. Next thing I know it says I owe 420 because they added on cancellation fees to their cancellation fee. Unfortunately, disputing it gets you nowhere because they just state they are sorry for the misunderstanding and make excuses for the first price being told to me. And if I would not pay the fee they will just turn it over to a collection agency and fuc* my credit royally. All in all, just an awful company who does not deliver what they say they will, overcharges, uses their corporate power and leverage against the "little guy", and preys on consumers with their "legal contract" that you sign up for with extremely small fine print. Avoid them and their contracts at all cost!

Company: DirecTV
Country: USA

  <     >