DirecTV
Line of sight problem led to service fee and cancellation fee

I recently switched to Direct TV in April this year. The installation went fine and all 5 of my TV's were getting great reception. In July, my 2 high def boxes were having trouble locating signal (Code #771 searching...). I called for a service tech and was informed that it would be $75.00 for him to come and assess the problem. I thought this was ridiculous since it was just over 3 months since the install. I opted for the monthly protection plan at an additional $5.00 a month. Three days later the service tech arrived and informed me that I had a "loose" connection to the multi-switch that connects to the box. He left, and for 2 weeks there was no problem with receiving the high def signal. Then last week it starting happening again (771 searching for signal...). I called service again and this time I was assigned a case manager. We went through a lot of diagnostics over the phone and finally came to the conclusion that I needed a tech to look at it again. Three days later he showed up and tells me I don't have "line of sight" to the satellite. He suggests that he moves my dish off the roof and puts it on a pole in the backyard. I told him I don't want it in my backyard and that if there wasn't line of sight why did the tech install it back in april. He told me he didn't know he was just here to fix the problem. When I called the case manager number I got a different manager and I told her I wasn't happy and I want to cancel my subscription and for them to come and pick up their equipment. That's when I was informed that there will be a substantial cancellation fee. I feel that the installer should have told me there was a line of sight problem right from the beginning. I would have never signed off on the contract if I knew the dish had to go in my backyard.

Company: DirecTV
Country: USA
Site: directv.com

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