Comcast
Told HD Package Included but HD Box Costs Extra

This is my 1st experience with Comcast and I will never select them again! When I made my initial call to set up service they said that I would have HDTV. After about a month I called them to ask them about it. I was told by a rep that my package included HD channels but I needed a HD box to actually view the channels in HD. I asked them who you want HD channels if they could view them in HD. She didn't have a response. After a very long drawn out conversation (online help) she said that it would cost me an extra $7-$10/month. I called again and they told me there is nothing that they can do. I explained that I was lied to misled. They didn't have any compassion. At this point this rep told me it would be an additional $20/month for HD access. I asked to speak with a supervisor and the supervisor stood me up. Apparently she was busy and supposed to call me back within the hour. It is now 3 days later. I have hear many bad things about Comcast but foolishly decided to go with them anyways. BIG MISTAKE! Take this for what it's worth.

Company: Comcast
Country: USA

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