Direct TV (DIRECTV)
Illing/service

I am 86 yrs old and my daughter who is 53 lives with me. I do not see or hear well anymore.

Direct tv set up my outside TV in December. April 1 I went outside to use TV. We bought package for 3 receivers with HD. Supposed to pay with taxes $52.72 per month. Anyhow outside TV had no HD cable. They said they would bill me 49.99 because I did not call within 3 month period. I do not use porch TV in winter. Direct TV sent tech out reluctantly to hook up cable. When they left I noticed that there were many black cables behind the chest of drawers and it was a mess. Called Direct TV again. Sent tech out May 20. He fixed problem and he made sure all TV's were hooked up to telephone for caller ID. May 21 outside TV shows "NO SIGNAL". Called tech support. They said I will be billed $49.99 for tech to come out and fix tv. They said power surge must have killed TV. I said they should have used a surge protector on their equipment. I hung up. My daughter called back spoke to case manager. She said tech would come out June 6 after 12pm. My daughter asked them if they could come sooner. Case Manager said NO.

Got my bill from Direct TV and bill says 55.35. Verbal agreement in Dec was for 52.72 per month. Told Tech at Direct TV but he ignored me. Now I have to stop payment on credit card so they don't rob me some more.

Company: Direct TV (DIRECTV)
Country: USA
Address: CT

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