DirecTV
Billed disconnect fee after representative promised waiver

Customer of Directv for many years. We had to cancel service due to sale of home. Called Directv to disconnect. Spoke with a customer service rep and she transferred me to a person in higher command, his name was Chris. I explained to him that we had sold the house and he looked up our account. He said that he was sorry to see us go, but because we had been such good customers there would be no disconnect fee. He explained that boxes would be shipped out to return the receivers and to be on the lookout for them.

We did receive the boxes and we also received a DISCONNECT BILL for $104.

I called Directv to ask why we received this bill and explained that when I spoke with an account rep he said there would be no disconnect fee. She put me on hold and said there was no record of such a waiver.

I was livid. Not only have I built up that company to friends and family, but my brother is connecting up with them next week. Needless to say we will not be going back to them.

Company: DirecTV
Country: USA
State: New Hampshire

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