Verizon
Expert Care Tune-Up Left Computer Without Internet Access

Verizon Expert Care suckered my wife into letting them "tune up" our computer. What resulted is a computer that no longer has access to the internet and we believe it is due to the fact that they corrupted our drivers. Verizon Expert Care blames it on a virus and will not roll a truck. The technician was supposed to call us when the tune up was complete, he did not! I have bounced from one person to another with no resolution. When you talk to their overseas personnel you can barely hear them and the delay is terrible - so bad it makes communication a joke. Verizon is in the dark ages, do they use their own products? One group does not use the ticket # created from another group, so all that time troubleshooting is wasted and the customer ends up repeating the scenario over and over again. Absolutely Pathetic!

Company: Verizon
Country: USA

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