Verizon Wireless
Phone Line Repair Appointments Canceled by Computer, Technician Never Arrives

One of our phone lines stopped working (no dialtone) on 11/2. Verizon told us a technician would come between 8 and 5 on 11/5. After wasting a day waiting, we were told that the computer cancelled the technician because the problem was fixed-of course it wasn't. After struggling to get a human on the phone at Verizon, we were able to persuade a supervisor to call dispatch and he promised that a technician would come on 11/6 between 8:30 and 11:00 am. At 10:30 the Verizon computer called us and told us the problem would be fixed by 11/8.

Presumably we should be able to wait at home for Verizon for days on end. When we called Verizon again to try and talk to another supervisor, none were available-they were all in meetings. Please help us get a technician to fix our phone line.

Since the problem first started, Verizon trucks have driven past our home several times.

Company: Verizon Wireless
Country: USA
Site: verizon.com

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