Comcast
Billed After Cancelling Service and Returning Equipment

Comcast is Horrible

Name of Review

Subject: Can't cancel - city: Roseville, CA

Comcast cancelled my special, I didn't know because the bill is auto deducted from account. The bank updated my Debit card and the bill didn't get paid, so I received a paper bill stating I owed $300, since my rates doubled and I missed a month of pay. I sent in $100 against it via electronic method as soon as I got the bill. The next day they turned off all services. I called to cancel and didn't want to reinstate. Then sent them another $100 against the past due balance. The next day I had Direct TV installed. Then, I receive a bill from Comcast that I owe $400. I called and told them I had cancelled and returned my equipment. They said "no" you're still an active customer and you are being billed. If you have a problem then go through the proper channels to argue the bill. The local company wouldn't take phone calls, so I had to drive to the location. They said every time I made a payment it turned the service back on and continued to bill me. This is ridiculous, it took several phone calls and several trips to end this nightmare. I still got another collection call yesterday from these fools telling me they were going to disconnect my service. What idiots are running this show?

Company: Comcast
Country: USA

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