Comcast
Told Exchange Would Be Free but Had to Upgrade for TV

My TV stations began to disappear, a notice came onto my TV telling me that I needed a digital box in order to see these channels, a phone number and website appeared www.comcast.com/digitalnow. I called the number, I was told that I could pick up a new digital box at my local Comcast office, I asked if I needed to bring the old box with me, I was told "no", I asked if I would now have to pay more or would I still be allowed to keep my original Basic service which I know was no longer offered, I was told everything would stay the same that it was just a matter of exchanging my box. A few days later my husband went to the local Comcast building on Delaware Ave., they said he did need the old box to exchange for the new. He returned home, brought the old for the new. Came home and set up the new box, the same message appeared. He then phoned Comcast, where they proceeded to tell him that we need to upgrade in order to get TV. We were totally scammed. I am canceling and changing to either Fios, a cable cord or nothing... Who needs the boob tube any way?

Company: Comcast
Country: USA
State: Pennsylvania
City: Philadelphia

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