Comcast Cable
Billed After Disconnect Until Technician Picks Up Equipment

My bill for Comcast on June 13 was $227.11. On June 29 Comcast issued a soft disconnect for my service. (June was my first bill after our year promo of a $119 bundle and it went up way to much for us to keep.) We had dish network hooked up on 7/4. A Comcast service tech came to pick up the equipment on 7/14. All equipment was returned. I now am receiving bills from a collection agency saying I owe $465.53 to Comcast. I called Comcast today and they said they still charge for service until the tech comes out to do a physical disconnect. I asked how that can be when I could not get a picture. Robert (Comcast manager) explained I could hook the tv directly up to the wall. I asked if I could get digital service (which is the package on my account) and he said no, just basic service... OK— so how can i be CHARGED for digital service if I can't get it? I told him I could understand if I was charged basic service (even though I didn't know that was possible to get ANY picture). He said that because I still had the digital equipment, I still have to be charged digital programming! HOW??? Can someone please explain how this is RIGHT and how I am NOT being ripped off???

Company: Comcast Cable
Country: USA
State: Colorado
City: Denver
Phone: 8888244010
Site: comcast.com

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