Comcast
Refused three free digital adapters promised on website

Comcast is ripping me off by refusing to provide me the required 3 TV setup during the digital transition as stated on their website.

They are using illegal and dishonest tactics to force me to rent box from them at $8.5 per box when their own website clearly states.

1. More Channels, Higher Quality, No Additional Cost on up to 3 TVs*

2. - Limited Basic customers without a digital set top box are eligible for up to 3 digital adapters at no additional cost.

3. Customers receiving service above Limited Basic without a
digital set top box are eligible for 1 digital set top box and up to 2
digital adapters at no additional cost.

Source: https://digitalnow. Comcast.com/About_Digital_Update. Aspx

I have digital economy cable which is above limited basic service. It includes limited basic plus extra channels.

The comcast employees have tried every trick in the book to prevent me from getting 3 TV setup which is what is suppose to be included.

I have a feeling what comcast provides for the benefit of any regularity body and what their customers actually get are 2 entirely different things.

Some comcast employees have admitted to me that I am indeed suppose to get 3 TV setup for no additional cost however say that the local office is the place that need to do it. The local office refuses to do this and is shocked when I show them the their own website. Most of them don't are at a loss for words then just say " Restrictions apply, means you can't get it"

I am wondering if anyone else is experience this issue with comcast or is it isolated to my local comcast office.

I am thinking about also filing a complaint with the FCC and my local franchise authority.

Company: Comcast
Country: USA
State: Florida
City: Miami
Site: comcast.net

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