Direct TV
Hidden Charges

Customer beware: Direct TV has hidden costs that aren't revealed at that time of register. I requested the individual in the call-center "Please inform me about any costs that I my get during put up and installation." She stated there have been none. The satellite dish was free. The DVR was free. The set up and installation are free. I actually got blessed and got HBO, Starrs and Showtime for 3 months free of charge. Blessed me! After providing her all my data, arranging an appoitment, she requested for my charge card. "Why" I expected. She had a need to cost me $19.99 for delivery and managing of the satellite dish and DVR. I stated "I expected you if there have been any extra costs and also you guaranteed me there weren't. Today you are requesting my creditcardnumber." I acquired a significant tune and party but I thought (when I suppose they wished I and every additional trick may) that I'd invested all of this moment obtaining registered, what exactly was $19.99? And so I offered her my card number. Nowadays the contractors turned up and also the first issues out-of their jaws were that since I've a set top on my home there will be a $65.00 custom installation cost. I struck the top (no pun intended). I named Direct TV plus they stated they cannot anticipate whenever a house will require a custom installation. I told them I had beennot actually informed concerning the chance of a custom installation cost. They called me towards the fine, fine, fine printing at the end of the flyer. I stated "But I requested the sales affiliate if there could be any extra costs and he or she stated "Number." Why was not I informed in those days concerning the $19.99 s&h fee and also the chance of the $65.00 custom installation charge"? Oh, we are sorry... And so Iam SOL. And are also you when you have a set or tiled ceiling.in my own guide, omission may be the just like laying. Exactly what a method to develop client commitment!!

Company: Direct TV
Country: USA
State: New Mexico
City: Albuquerque

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