Verizon
FIOS Customer Service - customer service

Since siging up one year ago for the Triple Play pkg, I have had techs come to my house about four times, am waiting for one today, after making five phone calls from last night till this morning to figure out why suddenly two of my set top boxes are no longer working. I have a $533 bill because credits over $200 were not given in November as promised, for services they did not perform but billed me for. I have spent no less than 20-40 hours in this past year trying to resolve numerous problems ranging from TV service to computer, to cables hanging outside my home without the proper install (like attaching them to the siding and weatherproofing the open connections on the splitter). And it takes no less than four or five service people whom you have to repeat your problems to, and who spend no less than 30 minutes with you on the phone telling you whatever they've done should fix the problem, good-bye, only to find out an hour later that nothing has been fixed at all. It really is a nightmare dealing with this company, and I'm going to do my best to get out of their service plan — which by the way I was told I was already finished my one-year contract, only to have a second rep tell me, oh, no, I am in a two-year contract...

Company: Verizon
Country: USA

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