Direct TV
Receiver Recall After Asking to Pause Service While Unable to Pay

I emailed Direct Tv about 2mos ago that I was having problems paying bill and asked if they could put a hold on my account until I get caught up. I don't watch tv much but still wanted to keep Direct-Tv once I was able to pay. Tuesday I received a Fed-Ex box to return my receiver. I called direct tv and told them that I did not want to cancel and told them about my email. They told me I should have called to "suspend" my service and then asked me to pay the entire $284 due. I told them I was a single parent with a only 1 income and child support has been sparse. I asked them if I could make a $30 payment for now. They told me they CANNOT help me. I was almost begging them, I'm robbing Peter to pay Paul and Peter's funds are low. I told them eventually they would be losing a customer because I will be going to cable. They still could not help. Today I looked at my account and they credited my account $384, which put in the negative along with other bills that will be bouncing. I called and they could not help out, once again. I asked if I could go on some type of payments. "No monthly payments". Once the receiver is received they will credit my account $125 for the receiver. I told them I just got the fed-ex box on Tuesday to return the receiver and asked if they could give at least a week to receive it. I'm a single mother doing everything and was going to return the receiver on Friday. Could not help. Thanks direct tv for nothing!

Company: Direct TV
Country: USA

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