DirecTV
Charged $108.90 for Mistaken DVR Order, Refund Never Received

Directv the worst company in the world

I am a very dissatisfied new customer with Direct TV. On August 16 I place an online order with Direct TV mistakenly, I ordered a DVR player I did not need but they charged my credit card $108.90. I called the next day and was told I will get a refund in 3-5 days. Well it is September 8 and I still have no refund. I have called about five times and emailed about four times. Each time I emailed I am told wait 3-5 days. To add insult to injury you are billing me $59.99 due on September 10. I am a single mom and switched from Comcast to you because you were cheaper. They won't even use my refund of $108.90 to apply to my account. The $108.90 was for grocery money for my family. I don't have the $59.99 to pay them on September 10 because I will need to the money from my refund to pay them. I don't understand why they would keep a customers money like this. Why they would commit. I am going to write a letter to the Illinois States Attorney Office because I am sure what they are doing is illegal. I had several co-workers who were going to switch from Comcast to Direct TV if I liked it, needless to say I told them to stay with Comcast. I called today to find the status of my refund but the supervisor of customer service yelled and me and hung up.

Direct TV is the worst company in the world.

They should be ashamed.

Company: DirecTV
Country: USA
State: Illinois
City: Elk Grove Village

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