DirecTV - Satellite
Directv refused to send my refund

I am a very dissatisfied new customer with Direct TV. On August 16 I place an online order with Direct TV mistakenly, I ordered a DVR player I did not need but they are charged my credit card $108.90. I called the next day and was told I will get a refund in 3-5 days. Well it is September 8 and I still have no refund. I have called about five times and emailed about four times. Each time I emailed I am told wait 3-5 days. To add insult to injury they are billing me $59.99 due on September 10. I am a single mom and switched from Comcast because they were cheaper. The $108.90 they removed from my account was for grocery money for my family. I don't have the $59.99 to pay them on September 10 because I will need to the money from my refund to pay them. I don't understand why they would keep a customers money like this. Why they would commit. I am going to write a letter to the Illinois States Attorney Office because I am sure what they are doing is illegal. I had several co-workers who were going to switch from Comcast to Direct TV if I liked it, needless to say I told them to stay with Comcast. I called today and spoke with a supervisor in the refund department who yelled at me and hung-up.

Direct TV is the worst company in the world.

You should be ashamed.

Company: DirecTV - Satellite
Country: USA
State: Illinois
City: Elk grove village

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