DirecTV
Signal Lost After Satellite Moved, Rude Supervisor, Service Call Fee

Called today (7/4) because I'm not getting a signal. I lost my power last night and the electric crew had to move my satellite away from the meter box. It was installed literally right next to it when they had a lot of other spaces on that same way to install it. Granted, it's Independence Day, but the first appt. I can get to have someone check it out is Thursday, 7/9. When I asked to speak to a supervisor, I was directed to a cold woman who was nasty and disrespectful. She asked if I'd like to be transferred to the cancellation department, but advised that I would incur a penalty because of my contract. She also advised that it will cost me $49.95 for the service call. I explained that the problem was with where they installed the satellite. She responded, "you signed the completion order, didn't you?" Well actually I wasn't at home when it was installed. With the amount I pay them each month ($140), I would expect better, more respectful service. I can't stand dealing with these people. Awhile back they took it upon themselves to switch me from a paper bill to an electronic bill, and then had the nerve to charge me a late fee when I didn't pay my bill on time. I explained I never received it, and they sell, well we sent it to you via email. That's bullshit.

And another thing, every time is sprinkles I lose my satellite signal.

Don't subscribe to directv - you'll regret it.

Company: DirecTV
Country: USA

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