DirecTV
Wrong HD DVR Installed, Then $400 Bill Sent to Collections

I definitely recommend not dealing with DirecTV. My first dealing with them ended in them stealing my TiVo. I took them to small claims court and got the price of my TiVo back. Then somehow I fell for them offering me what I thought was a great deal to come back. They would give me service for one year for $29.99 per month, with free Starz, Showtime, HBO, etc., and a free HD DVR upgrade.

However, when their technician came out to install my service, he installed the wrong DVR. He installed a standard-definition DVR, when obviously I had an HD TV on the wall. I called their customer service to let them know that he installed the wrong equipment, and their response was to tell me they could send out the right one, but I would have to pay for it since I signed the paper saying they installed my equipment correctly. Can you believe that? Like I am supposed to know what their equipment is supposed to look like.

So I canceled my service with them, and now they keep sending me a bill for $400.00, and they sent it to collections. So now I am going to have to take them to court again for not fulfilling their contract with me. Do not deal with DirecTV, you will regret it.

Company: DirecTV
Country: USA
State: California
City: El Segundo
Address: P O Box 915
Phone: 8005315000

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