DirecTV
Contract Billed After Installer Arrived for AT&T U-verse Order

On February 25 I placed an order for AT&T U-verse triple package installation. The AT&T sales representative called me and I received a confirmation number along with a date of March 16. On March 16, a directv tech came to my house. I asked him why he was at my door and he said, Directv is doing contracting work for AT&T cable service. I let him in thinking he was placing AT&T cable and on top of that, he didn't complete any installation for phone and the internet service.

So I began to make calls to AT&T and Direct tv to resolve the problem. AT&T finally sent a tech out to install U-verse. In the meantime, a representative from AT&T called direct tv along with me on the phone and explained what happened. I don't know if she typed any information into my account. Well, I have been calling Directv to cancel my account. I was informed that I would have to pay for a contract I agreed to which is for a year and a half.

I haven't agreed to anything when I never even mentioned directv when I placed the order. The supervisor says, that they sent me a confirmation letter that I never seen or signed. How can I be held accountable for something I didn't request or confirm. I have been working with AT&T to resolve this problem but I am so appalled that I have to take some form of action as soon as possible.

If you can help me in any kind of way, I would appreciate it. Also the supervisor wouldn't give me the number to their headquarters nor her last name. She would give me the name of the sales lady, just her I.D. I'm not sure if that's even correct. We all work too hard for our money for someone to take advantage of a situation. This is downright disrespectful, abusive, and it should be illegal.

Company: DirecTV
Country: USA
State: Michigan
City: Detroit
Site: directv.com

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