DirecTV
Held to 18-Month Contract After Installer Showed Up for U-verse

On February 25, I placed an order for AT&T U-verse triple package installation. The AT&T sales representative called me and I received a confirmation number along with a date of March 16. On March 16, a DirecTV tech came to my house. I asked him why he was at my door and he said DirecTV is doing contracting work for AT&T cable service. I let him in, thinking he was installing AT&T cable. On top of that, he didn't complete any installation for the phone and internet service.

So I began to make calls to AT&T and DirecTV to resolve the problem. AT&T finally sent a tech out to install U-verse. In the meantime, a representative from AT&T called DirecTV along with me on the phone and explained what happened. I don't know if she typed any information into my account. Well, I have been calling DirecTV to cancel my account. I was informed that I would have to pay for a contract I agreed to, which is for a year and a half.

I haven't agreed to anything, as I never even mentioned DirecTV when I placed the order. The supervisor says they sent me a confirmation letter that I never saw or signed. How can I be held accountable for something I didn't request or confirm? I have been working with AT&T to resolve this problem, but I am so appalled that I have to take some form of action as soon as possible.

If you can help me in any way, I would appreciate it. Also, the supervisor wouldn't give me the number to their headquarters or her last name. She would give me the name of the sales lady, just her ID. I'm not sure if that's even correct. We all work too hard for our money for someone to take advantage of a situation. This is downright disrespectful, abusive, and it should be illegal.

Company: DirecTV
Country: USA
State: Michigan
City: Detroit
Site: directv.com

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