Direct TV
Refund Check Never Mailed After Three Months of Calls

It has been 3 months and Direct TV still has not mailed my refund. I have called numerous times and have been told different things. I called the first time a month after I disconnected, and the rep said I would receive a refund check soon. So I called 2 weeks later, only to be told that my check was in the mail and that if I did not receive it within a week, I should call back. A week later I called back, and the guy I spoke to said I never made a request and there was nothing else he could do for me or tell me, and hung up on me. So I called back again, and this time I was told it would be six to eight weeks from the first time I requested it, which was 6 weeks prior, and to wait until the 8th week to call back if I did not receive it. The 8th week came and went, so I called back and was told no one ever finished processing the request. The rep said I would receive it in a week. It really bugged me, so I called 4 days after the last phone call and was told to call back at the end of the week because they needed time to see why it had not processed. I said no, and of course they said they would send the request to the financial department so they could look at it, and that would take 8 business days and then another 3 to 4 business days after that to get mailed. My last bill was paid on Aug 14. It is now Nov 18, and I am told to wait until Dec 4th to call them back to see what is going on. I always paid my bill early, so why can't they just send me my refund? Why do I keep getting told different things? I know there has to be a cutoff time on when they have to send my refund check.

Direct TV is a horrible company. The reason I disconnected is that they came three different times to "install my satellite" and I never got one. They ran a wire from my neighbor's, and when she moved she took it with her, which left me with no satellite. When I called Direct TV, they said I should have a satellite, and they were going to charge me for installation and satellites, which I had already paid for but never received, and that it would be more than a month before they could install. I will never refer anyone to Direct TV. They are terrible.

Company: Direct TV
Country: USA
State: Texas
City: Killeen

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