Direct TV
Efund

Well, it has been 3 montha and Direct Tv still hasnt mailed my refund. I have called numerous times and have been told diffrent things. I called the first time a month after i disconnected and the rep said i would receive a refund check soon. SO i called 2 weeks later only to get told that my check was in the mail and if I didnt receive it within a week, to call back. Well, a week later I called back and the guy I spoke to said I never made a request and there was nothing else he could do for me or tell me and hung up on me. SO i called back again and this time was told it would be six to eight weeks from the first time i requested it which was 6 weeks prior and to wait till the 8th week to call back if I didnt receive it. Well lo and behold, the 8th week has come and gone so I call back and get told no one ever finished processing the request so the rep said she would it and that I would receive it in a week. Well, it really bugged me so I called 4 days after the last phone call and was told to call back at the end of the week because they needed time to see why it hadnt processed. What??? I said no, and of course they said they would send the request to the financial dept so they could look at it and that would take 8 business days and then another 3 to 4 business days after that to get mailed. My last bill was paid on Aug 14. It is now Nov 18 and I am told to wait till Dec 4th to call them back to see whats going on. I always paid my bill early so why cant they just send me my refund? Why do I keep getting told different things? I know there has to be a cut off time on when they hae to send my refund check by. Direct Tv is a horrible company. The resaon I disconnected is because they came three different times to "install my satellite" and I never got one. They ran a wire from my neighbors and when she moved she took it with her so that left me with no satellite. When i called Direct tv, they said I should have a satellite and they were gonna charge me for installation and satellites which i had already paid for but never received and that it would be more than a months time before they could install. I will never refer anyone to Direct Tv. They just plain suck

Company: Direct TV
Country: USA
State: Texas
City: Killeen

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