Direct TV
Advertised $21 Discount Denied, Payment Arrangement Refused
- 04-29-2009
- 3
After hearing of a monthly discount available from Direct Tv while watching the race, I called to check on it. I got a live person who would not listen to what I wanted but sure wanted me to know I was behind on my bill. She denied me the advertised $21.00 discount.
I asked about the $35.00 credit from last month. She told me that was not in the notes, so it did not happen. So then I asked for a payment arrangement for my bill. After holding for twenty minutes, I was denied any arrangement because I had gotten one last month and could not just expect to have it again.
After five minutes of begging for a resolution specialist, I was given to Mike, badge number 100134986. Mike is the highest person at Direct TV. He informed me that, although he was sorry, Direct TV would rather lose my business than grant me an extension, no matter what kind of rough time I am experiencing. But he did note that I was a good customer and that they will hate losing me.
Company: Direct TV
Country: USA
Site: directv.com