DirecTV
Scam billing

I have had directv support for a long time and not had an issue... So far... I dropped behind in certain of my expenses due to our economy. Who has not? My partner and that I spoke and prioritized. Well, the tissues were the first ever to proceed after which directv. Desire we'd more luxuries to get rid of but bad people don't. Anyway,

I talked with somebody on 11/22/08 about spending my overdue and suspending support. He described the costs for early termination and also the devices. I told him used to donot wish to stop support, simply hold it. He explained that maynot be achieved till I'd a zero stability. I told him I'd talk to my spouse and we'd spend it inside a week. Two nights afterwards, 11/24/08, directv debits my bill 623.81. Obviously, that screwed us up! I've spoken with 5 directv workers in under twenty four hours and also the only people who truly DID something were the final two. One of these started the procedure to refund the 455.32 to my bill recently and that I named again a couple of minutes before to discover the standing of the reimbursement. I had been informed that she was expediting the reimbursement and pressing it through with 'high-priority'. Thank God directv nevertheless has 2 workers who worry about customer support!

Oh and in most this. I discover that I've been charged for 4 devices when I've just had 3 since installation. Among the containers were poor therefore the specialist required it with him and designated through 4 and published 3 on my document. Along the way of confirming which containers I'd, the directv worker informs me that they're displaying the container I actually donot have is running anywhere. I tell him it isn't at my house. He may come check! Exactly what the garbage??!

What really irks me (everything does but.) is the fact that after I requested for verification figures on every discussion that I'd with these 5 workers recently, do not require might provide me one. Alternatively, they provided their staff figures. I expected them what great was that after I understood easily named and requested for them no body might understand who these were! Directv provides you with confirmation figures for each cost you create but cannot provide you with one for problems such as this??!! Oh, and, each time I talked to 1 worker, the entire discussion using the prior employee WASN'T mentioned within the computer. Alternatively, it had been a little below or perhaps a bit there. What type of customer support is the fact that??? They've ticked people down but decide to create imperfect records using the PC? What happened to Directvis large customer support score? I personally use to contact and anything was managed appropriately and rapidly. Today I contact with no one understands something or I get 4 different solutions.

Directvis business methods are extremely dubious as well as their customer support has truly been down the bathroom.in the current economy, the exercise of debiting an individual's consideration AFTER I named and stated within seven days, I'll spend the total amount that I owed therefore support could be stopped, is nothing lacking addressing their very own tail and gathering as numerous funds as you can. Well, the moment I will officially get free from this agreement together, I'll NEVER USE DIRECTV AGAIN!!!

Company: DirecTV
Country: USA
Site: directv.com

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