Direct TV
Bait and Switch on Promotional Pricing and Hidden Fees

DirecTV is running a classic bait and switch. The sales people are purposely withholding vital information about the terms of their promotions, which substantially affects the amount of money you will end up paying. It is outright fraud and deceit. I even got 2 CSRs to admit this. They apologized profusely and said they are in the awkward position of having to deal with irate customers EVERY DAY. What does this tell you? This company is ripping people off, and this is no joke.

For example, they purposely do not tell you that the promotional price is only good for half of the 24-month locked-in term, that you have to enroll in auto bill pay to get the promotional rate, and that you have to fill out a rebate form that takes up to 2 months to process, and that you have to pay the full amount until it is processed. Gee, I wonder why you have to fill out a rebate that takes 2 months. So they can charge you the much higher rate during that time. That is the only purpose of the so-called "rebate."

The sales rep also lied to me in stating that the $5.99/month fee for the DVR service would only be charged if the service is turned on. I opted not to have the DVR service, but was promised the DVR in case I wanted DVR service in the future. Lo and behold, 2 reps told me that she was wrong and that there is nothing they can do. It was the same with the $4.99 lease fee for the 2nd box that she did not tell me about, even though I asked her TWICE to repeat to me an itemized list of every single fee and the total monthly price I would pay. She left out the $4.99 lease fee and the $5.99 DVR fee I declined.

The CSRs were rude and stonewalling and just repeated, in a non-caring, cold, matter-of-fact manner, that there was nothing they could do and asked if I wanted to cancel. Oh yes, there will be a $480 early cancellation fee. Rip-off! I relied on an oral contract to my detriment, and I am filing suit! Do not buy DirecTV!

Company: Direct TV
Country: USA
State: Arizona
City: Phoenix
Site: directv.com

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