DirecTV
Order Cancelled Over Previous Homeowners' Unpaid Bill

A couple of weeks ago I contacted Directv for satellite service which I've never had with them before. Speaking with their agent I was able to decide on the type of programming package I was getting and provided my credit card after being advised of a $25.00 hold and $99.00 charge for the equipment. I agreed to this and was provided an order # and also set up the installation date for them to come and set up my service.

Looking at my credit card account on line I saw they had charged me the $25.00 hold twice, I contacted their customer service and was told there is nothing they could do and it will just fall off after a few days, this was also verified by my bank.

The next day I received a call from Directv telling me they had canceled the installation of my order when I questioned them why I was advised it was because my parents whom I bought the house from 3 years prior had an outstanding bill with them when they passed away and because of this although I did not owe them anything I was still responsible. I guess I'm guilty by reason of association.

Company: DirecTV
Country: USA
Site: directv.com

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