DirecTV
Install Cancelled Over Deceased Parents' Unpaid Bill

A couple of weeks ago I contacted Directv for satellite service, which I have never had with them before. Speaking with their agent, I was able to decide on the type of programming package I was getting. I provided my credit card after being advised of a $25.00 hold and a $99.00 charge for the equipment. I agreed to this and was given an order number. I also set up the installation date for them to come and set up my service.

Looking at my credit card account online, I saw they had charged me the $25.00 hold twice. I contacted their customer service and was told there was nothing they could do and that it would just fall off after a few days. My bank also verified this.

The next day I received a call from Directv telling me they had canceled the installation of my order. When I asked why, I was advised that the parents I bought the house from 3 years prior had an outstanding bill with them when they passed away. Because of this, although I did not owe them anything, I was still responsible. I guess I'm guilty by reason of association.

Company: DirecTV
Country: USA
Site: directv.com

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